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IT Support
Pfäffikon
Full Time/Permanent
Degrees and Certifications in related Discipline
Market Competitive
- Overall responsibility for delivering responsive and effective support services
- Management of team, processes and tools regarding IT supporting services
- Setup and further development of ITSM implementation
- Building and leading virtual global team with head office in Pfäffikon and smaller support organizations in New York, London and Hong Kong
- Organisation of hardware deployment and maintenance
- Liaising closely with infrastructure, workplace and operations teams
Required information/ documents for the application: • Copy of Certificates • CV • Copy of Swiss Permit • Written reference(s) • Cover letter • Date of Birth • Private Email • Private Telephone • Full address details
Swiss/EU/EFTA citizens, all other nationalities only with Valid Swiss Work Permit. PDF of valid Work Permit a must! EU Citizens without swiss permit to provide with GDPR consent for application submission.
- Extensive experience of managing IT support provision in a service desk environment
- Thorough knowledge of ITIL and experience of its appropriate implementation in an IT support context
- Expertise in the design, implementation and continuous improvement of incident management, request fulfilment and problem management processes
- Proven ability to motivate and direct staff working in IT support roles
- Good problem-solving, prioritisation and decision-making skills
- Excellent English oral and written communication skills, German is a plus