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Client Management & Business Development
London
Full Time/Permanent
Degree in relevant field
Competitive
§ Build and grow strong client relationships through regular communication, and firm alignment and expert expectation management to increase the partnership between our client, client, delivery teams, and executive stakeholders.
§ Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.
§ Work with clients to identify new needs and obtain qualified job requirements. Negotiate with clients to establish appropriate bill rates, contract terms, and fees.
§ Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities.
§ Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company.
§ Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices.
§ Consistently prospect, pursue, and close new business. Ability to identify new leads and prospects, generate call lists, and obtain client meetings. Cold and warm calling skills; experience dealing with and managing objections.
§ Leads the pursuit and capture of client renewals.
§ Customer-facing experience in the technology industry with a broad understanding of the markets our client operates in, with demonstrated practical knowledge of the business drivers that translate into technical requirements.
§ Client Account Management and Client Advocacy experience with proven customer/client facing skills.
§ Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.
§ Ability to communicate effectively and interface with at all levels, including senior management and technical personnel.
§ A strong team player and servant leader who thrives in a fast paced, dynamic environment, you excel at proactively and positively managing change.
§ Ability to multitask as a detailed oriented, curious, and strong problem solver.
§ Effectively manage high pressure situations with a high degree of patience, tenacity, and tact, by involving the appropriate resources as necessary.